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Q-How can operations managers manage the competitive capabilities of their process? Check all that apply.

  1. Configuring the flow of items in the process
  2. Managing the customers’ preferences
  3. Determining whether equipment or labor is to be used
  4. Defining points at which the customer interfaces with the process
  5. Determining whether to use specialized or general-purpose types of equipment

34. Which of the following would best describe the flowchart for a well-executed continuous flow process?

  1. High-capacity activities, lots of decision blocks
  2. High-capacity activities, very few decision blocks
  3. Low-capacity activities, lots of decision blocks
  4. Low-capacity activities, very few decision blocks

21. Suppose a chef ices and decorates cupcakes in batches of 100. Each batch requires 30 minutes to setup the equipment, and each cupcake in the batch takes 2 minutes to process. What is the throughput capacity (in cupcakes and/or minutes)? Pick the closest answer.

  1. .5
  2. 1
  3. 1.5
  4. 2
  5. 2.5
  6. 3


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