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A private hospital that provides medical services, suffers from the long waiting period of patients and their accumulation in the waiting room, which causes the anger of many patients and their many complaints from the hospital, which affects the reputation of the hospital.

If you were appointed director of quality for this hospital to solve the problem of delay and the accumulation of patients to obtain the service, what is the method that you will apply to discover and solve the problem? And what are the steps that you will follow in order with mentioning the improvement tools that you can use in each step?


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