Reliable Cargo wants to update their system to make it more efficient. In particular, it wants the system to be able to schedule the trucks and planes for maintenance and allow drivers or flight crew to report any issues. The system should also allow the moving staff and drivers to record the shipment status and location using a barcode system. Customers should be able to track the shipment of their items online. The company wants the customers to be able to access the system using a web and a mobile app. The product should be developed by September 2022, and the budget available is 2.5 million Canadian dollars.
Questions to be answered
1. Who are the internal and the external stakeholders of Reliable Cargo?
2. Identify the goals of the business problem?