Think of a new contact center, and only provide number 4 and
please explain why and how you come up with the answers.
1.recommend a brand new “Specialized” contact centre that you
would design to handle only special scenarios like the one in your
customer’s experience. Explain the role/function of the new contact
centre and provide your reasoning. 2. Provide the desired hiring
profile that you see as required for an agent to work in your new
contact centre. Explain your reasoning. 3. Highlight 3 core
processes (individual processes, not the entire category) that you
see as most essential to the success of this new centre. Explain
your reasoning.
4. Highlight 3 core technologies that you see as most
essential to the success of this new centre. Explain your
reasoning.
